DELIEVERY& REFUNDS

DELIVERY

CASA PALMA HUB SAS provides you with the option of receiving your photos at home or in the casa palma hub gallery. You will be notified of the delivery date when you choose the format for each photograph. Our haulage contractor will contact you the day before delivery.

  • Choose delivery at the gallery

FREE

12 days

Order on www.casapalmahub.com and choose delivery at the gallery. You can then receive your photograph at casa palma gallery in 12 days, and you’ll be notified by e-mail or WhatsApp when the photograph arrives at the gallery.

  • Home delivery

AMOUNT CHARGED

12 days

Casa Palma photographs are delivered by our partner, in secure packaging that is designed to protect works of art. The amount charged depends on the format of the photograph. The delivery period is eight days from receipt of order.

Please contact our customer services by email: contact@casapalmahub.com, to know the rate of articles.

EXCHANGE OR REFUND UP TO 15 DAYS AFTER PURCHASE

 

You have 15 days (from receipt of your order) to notify us about your return request. The right to withdraw your order will be exercised without any penalty except for the return shipping cost.

 

To do so, please contact our customer service who will outline the procedure. Please take care to check that the photographs are in perfect condition and in their original packaging.

• By phone: +57 3108582146, from Monday to Friday 9:am - 7:pm

• By email : contact@casapalmahub.com

 

Once we have received your return, you have the following choices:

To choose a new photograph of an equivalent value

To be reimbursed for your order

To receive a Casa Palma gift cheque for the equivalent amount

SECURE PAYMENT

 

 

For all card payments (Visa, Mastercard) the banking transaction is carried out by redeban, a leader in payment system. Your bank details are encrypted (SSL technology). They do not circulate over the internet and cannot be intercepted. Your bank details (card number, expiry date...) are under no circumstances communicated to Casa Palma Hub.

• PayPal

• Bank Account transfer 

 

CUSTOMER SERVICE READY TO HELP

 

Contact us

• By phone at +57 3108582146 from Monday to Friday, 9:00 am to 7:00 pm

• By email : contact@casapalmahub.com

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© 2019 Casa Palma

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